FAQ

GENERAL

How do I know your website is safe to purchase from?

We don't store any of your credit card information. We use a secure payment processor so you don't have to worry about your information being misused. We value your business and respect your privacy so we will never share your information with any third party.

Do you offer discounts?

We do! We announce our discounts through email and occasionally on social media. Be sure to follow us on social media and subscribe to our emails to stay in the know!

PRODUCT

What is Raw Baltic Amber?

Amber is often mistaken as a gemstone because it’s used in jewelry pieces. Amber is actually a fossilized tree resin, similar to tree sap that’s hardened over millions of years. Raw Baltic Amber refers to the Amber found on the shores of the Baltic Sea.

Raw Baltic Amber means the Amber has not been heated, treated, or altered in any way. Each piece of Baltic Amber from Mo + Lo Naturals is 100% genuine, lab-tested Raw Baltic Amber.

How can you tell if Baltic Amber is authentic?

Not all amber is created equally. At Mo + Lo Naturals we source the highest quality Baltic Amber directly from the source in Lithuania. With that, the simplest way to test if amber is authentic is using warm water and salt. 

Mix 2 cups of warm water with a quarter cup of salt in a bowl. Stir until the salt has dissolved. Then, place the amber in the bowl. If the Amber floats to the top, it’s authentic.

How does it work?

Mo + Lo Naturals Baltic Amber gets better over time. It works in two ways:

1. Electrostatic Energy - when the Baltic Amber rubs against your pet’s fur, it creates a static charge or energy.
2. Resinous Terpenes - as your pet wears their Mo + Lo Naturals necklace, the Raw Baltic Amber begins to emit resinous terpenes or aroma that creates an unpleasant environment. It’s often described as a piney smell. It’s undetectable to humans and does not bother pets.

How do I clean it?

To clean your collar, wipe the Baltic Amber down with a wet cloth.

The amber beads are starting to look polished and don't have the “raw” look anymore... Is it still working?

We recommend replacing your collar when beads appear polished.

How long does it last?

Depending on the coat of your dog or cat, around 2-9 months.

After that, you can repurpose your Baltic Amber pieces into something new!

 

Does Baltic Amber have any other therapeutic properties?

Baltic Amber has been around for millions of years. It originates in Lithuania and is considered “Lithuanian Gold”. Aside from it looking great, Amber is used for a variety of remedies on both humans and pets. One property of Amber is succinic acid. Succinic acid is a natural analgesic (pain reliever) and healing agent. As your pet wears the Amber, their body temperature will activate the succinic acid and it will be absorbed through the skin. 

Why do the Baltic Amber pieces on the collar look different?

Each Mo + Lo Naturals collar is handmade from natural Baltic Amber. Since our Raw Baltic Amber is not altered in any way, each piece will have its own unique look and color and vary in shape and size.

Does it smell?

It does have a piney smell, however, most humans cannot detect the smell.

Is it sticky?

No, it is not sticky. The texture is similar to a stone.

Does it work for both long haired and short haired pets?

Yes, it does! Typically, pet's with shorter hair will see a quicker and longer effect.

My dog has a severe flea infestation… will this get rid of the fleas?

Chances are if you’re seeing fleas on your pets, they already have an infestation. Our Baltic Amber Collars are great to use as a preventative measure but they shouldn't be used as to treat an infestation.

We recommend giving your pet a bath with a medicated flea shampoo and using a flea comb to pick up remaining fleas. Please consult your veterinarian for the best solution for flea-infested pets.

Can my dog go in the water with it on?

Your dog can splash away – the Baltic Amber is waterproof. Keep in mind the leather and stainless steel closures may change in the water.

Do you leave it on for walks?

Absolutely! For the best results, leave your Mo + Lo collar on as much as possible.

Can I attach my leash directly on the collar?

Although it’s constructed for durability, we do not recommend attaching your leash directly to your Amber collar. Think of your Amber collar as a necklace rather than a collar. 

SHIPPING, RETURNS, AND EXCHANGES

Can I return my item if I don't like it?

We know you'll love your Mo + Lo Naturals collar just as much as we do. In the unlikely event you don't, check out our full return policy for the next steps. 

Where do you ship?

Right now, we only ship to the United States and Canada. 

How do you ship?

We ship using the U.S. Postal Service or UPS.

Do you charge for shipping?

Shipping is free on all orders over $49. Occasionally, we offer free shipping on all orders. Be sure to subscribe to our email newsletters to know when those sales happen.

When will my order ship after placing it?

During business days (Monday-Friday), we do our best to ship your order within 24 hours of receiving it. Any order placed after 3 PM PST on Friday, Saturday, Sunday, or a national holiday will be shipped in the order received starting the next business day.

How do I track my order?

You will receive an email once your order has shipped. That email will include tracking information. If you did not receive an email, please email us at hello@molonaturals.com, we'll help you out.